Online Flooring Sales and CX Roles

 We are working on two Roles for this client:

1.  Sales Lead / Trade & Wholesale Sales Lead - Online Flooring Sales.

Carpet Roles UK are excited to be assisting a leading Birmingham based online Flooring Seller in their plans to build their senior management team in order to facilitate and manage the excellent growth that they are seeing (started just 5 Years ago) the Business has grown exponentially and now has an impressive logistical network of distribution warehouses and a fast growing team based in the West of Birmingham (Near the M5 at Halesowen exit to approach), in this instance we are seeking a Flooring Professional that can develop Business, selling as they go and building a team and a senior role for themselves as the Business grows.

What is sought:

• A strong individual contributor who possesses the ability to sell effectively.
• A proficient commercial closer, with a focus on trade accounts rather than retail showroom sales.
• Experience in managing trade accounts, wholesale operations, and converting inbound leads.
• Comfortable operating within a fast-paced, eCommerce-driven environment.
• Adept at building pipelines, fostering customer relationships, establishing trade connections, and managing wholesale accounts.
• A background in flooring, interiors, or trade is preferred.
• Willing to commence in a lean capacity and transition into a leadership role as the team develops.
• This role is not an area manager or field sales position, nor is it a traditional sales representative role.

Our Clients are a fully e-commerce business and intend to maintain this model; therefore, the role is primarily office-based and centred on:

• Online B2C customer Sales.
• Trade accounts, 
• Wholesale relationship development.

Day to Day Duties:

• Inbound and outbound sales conducted via phone, email, and WhatsApp.
• Structuring and expanding online sales rather than engaging in territory-based selling.
• As the role develops a hands on leadership / training element will become an additional part of the role.

You will therefore be:

• A Flooring Sales Professional.
• IT / Online Sales savvy.
• Proactive and Creative in approach to selling and Customer Service.
• Capable of building a team and managing their performance in the future.

Rewards:
Basic Salary is negotiable in a range of £32-42k to start, performance will bring significant rewards down the line!

Furthermore, for the sales role, there is consideration for the introduction of performance-based incentives linked to both direct and indirect sales contributions, structured sensibly and capped to safeguard the business.

The proposed incentives are:

• 3–5% on gross profit, or
• 1–2% on revenue (the latter being simpler and more common in the flooring industry, as it is understood).

Our Clients additionally operate a company-wide profit-sharing bonus that is activated only if the business meets its targets, which ranges from 10% to 20% of the annual salary, contingent upon contribution, impact, and behaviour.

Eligibility for Bonus Scheme

• Candidates must have completed a minimum of six months with the company.
• Candidates must uphold A-player standards (attendance, work ethic, brand care, teamwork).

Apply Today:

• For Immediate Consideration please follow the Apply Now Link on this Page and forward us your up to date CV.
• For a Confidential discussion call Justin Kelly on 01562 800071.

2.  Customer Experience Leader - Online Flooring Sales
Office based Role in West Birmingham.
(This position will evolve into Head of Customer Experience).

Carpet Roles UK are excited to be assisting a leading Birmingham based online Flooring Seller in their plans to build their senior management team in order to facilitate and manage the excellent growth that they are seeing (started just 5 Years ago) the Business has grown exponentially and now has an impressive logistical network of distribution warehouses and a fast growing team based in the West of Birmingham (Near the M5 at Halesowen exit to approach), in this instance we are seeking a CX Professional that can develop a team, and a senior role for themselves as the Business grows.

Core Function and Future Aspirations for this Role:
- To develop into a senior Customer Experience leader as the business expands.
- Responsible for customer retention, reviews, refund control, and fostering brand trust.
- To eliminate the need for current Directors direct involvement in day-to-day customer service operations.

Key Requirements:
- A candidate who can assume full ownership of the customer experience element of our clients Thriving operation.
- Strong skills in communication, complaint handling, customer retention, and systems management.
- A commercially minded individual with an understanding of refund discipline and margin awareness.
- Experience in flooring or complex product environments is highly advantageous.
- Capability to lead and train an existing Customer Service/Operations team, ensuring consistency and discipline.
- This role emphasises ownership rather than merely service.
- Confident with IT and Online Sales.

The Rewards:
- An Attractive Basic Salary (Negotiable in the region of £32-42k)
- Our Clients additionally operate a company-wide profit-sharing bonus that is activated only if the business meets its targets, which ranges from 10% to 20% of the annual salary, contingent upon contribution, impact, and behaviour.
- Various other benefits including Health Insurance and Pension etc.

Eligibility for Bonus Scheme
- Candidates must have completed a minimum of six months with the company.
- Candidates must uphold A-player standards (attendance, work ethic, brand care, teamwork).

Apply Today:
- For Immediate Consideration please follow the Apply Now Link on this Page and forward us your up to date CV.
- For a Confidential discussion call Justin Kelly on 01562 800071.

Carpet Roles UK are dedicated Recruiters to the UK Flooring Industry, Finding a Great Fit for Hiring Managers and Flooring Professionals for over 20 Years!